One of the things you’ve likely learned from running a construction business is to expect the unexpected. It’s inevitable that tools and other construction equipment break down. So, why not be prepared for it when it happens?
Being prepared, to paraphrase that Boy Scout motto, goes a long way toward cementing relationships with your clients and your employees. When equipment breakdowns occur, all you must do is pull out your phone and call your reliable repair service. Your clients and employees will see that very little gets in your way of following timelines and meeting deadlines.
By having a reputable construction equipment repair service on fast dial, you don’t have to rely on your cousin Brent’s wife’s sister’s husband, who happens runs a repair business on the side. Because you’ve done your homework ahead of time by researching and vetting a repair service, you can focus on the business instead of trying to track down help at 9 o’clock on a cold winter’s night.
We’ve assembled a list of five important things to look for in a construction repair service. Use it as a checklist to decide who gets your business.
They Stock a Robust Inventory of Parts
It’s not possible for a construction equipment repair shop to have an infinite number of parts in stock. But it is important to find a repair shop that has a high volume of parts in stock, with acchttps://www.protoolandsupply.com/services-support/construction-equipment-partsess to parts from hundreds of manufacturers (not just the big names, either).
Sometimes you know what needs to be fixed, but you don’t know exactly which part you’ll need. The repair shop you work with should have an in-house expert who can help you determine this. A good repair shop can access machine diagrams and share them with you.
They Have a Trained and Certified Professional Team
Make sure to ask a repair shop about their teams’ training across a variety of construction equipment. A reputable repair business will proudly display their employees’ expertise with construction equipment and safety measures. This applies not only to the actual person doing the repairs, but also to the inside sales support (in case that equipment can’t be repaired but only replaced!).
Besides repair work, look for people who know how to extend the life of your equipment by following the manufacturer’s maintenance schedule. Let’s put it this way… if you don’t learn something new every time you talk to a construction equipment expert, you need to look elsewhere!
They Perform On-Site Repairs
The last thing you want to happen is to find out that the shop that promised you immediate repairs is shipping your equipment three states over for repair work! To avoid this kind of surprise, find a construction equipment repair business that can handle on-site repairs.
Ideally, the repair people you rely on have multiple locations in your region. Not only will this save you time, but it also prevents prohibitively expensive shipping costs.
They Rent Equipment to Ensure Minimal Downtime
Nothing gives better peace of mind than having a spare ready just in case. A smart repair service knows that not all repairs are a quick turnaround and can offer you a rental to keep the job going. This can often make the difference between a successful job completion and a failure to meet the deadline.
Just like keeping OEM parts in stock, you’ll want to use a repair shop that has a large variety of construction equipment rentals, from air compressors to welders.
They Focus on Customer Service and Satisfaction
Even if a construction repair business meets all the above criteria, you wouldn’t want to work with them if they were difficult. Pay close attention to how you’re treated when you call a construction equipment repair business.
For example:
- Do they thoroughly answer your questions, or do you feel like you’re being brushed off?
- Can they even answer your questions?
- If they don’t know the answer, do they offer to find out?
- Do they ask you the right questions to help solve your problem?
Finally, it’s a good idea to find out what others say about the business. Look for overwhelmingly positive statements that resonate with you.
Don’t Settle for Less Than the Ideal Construction Equipment Repair Service
You may think you have found “the one” – that repair service that will have your back, help you reduce downtime, keep jobs on schedule, and even save you money. But then you get a rude awakening and realize it’s time to start looking again.
Because your business, clients, and employees are so important, don’t stop looking for the best repair business that can fulfill all your business’s needs.
Have equipment that needs repair? Contact us today and we’ll talk!
